Sales Manager (Malaysia, Philippines, Thailand, Vietnam)

Hospitality Marketing Concepts ( www.hmcloyalty.com) is the leading, global provider of digital loyalty
solutions to upscale hotels worldwide. HMC provides a turnkey solution to hotel clients, from the initial concept and design, to IT deployment, management and ongoing marketing and member service.

The objective of HMC’s loyalty solutions is to help hotels increase bottom-line profit, through the
recruitment and retention of repeat customers and lowering the cost of business via direct e-commerce channels. Member acquisition is primarily through outbound telesales; target members are managers and owners of small to medium-size business, professionals, and affluent lifestyle individuals.

HMC has several career opportunities available in Malaysia, Philippines, Thailand & Vietnam for
Sales Managers (Loyalty Program) who will be responsible for managing the day-to-day operations
of telesales teams within a defined region. These positions will coach, motivate, deploy management
initiatives, and develop sales practices to achieve sales target results. These are intensive roles in a
fast-paced and dynamic industry, with generous rewards for achieving sales targets.

Candidates must have at least 2 years of successful outbound sales experience in a manager capacity, and have had direct, hands-on experience in the recruitment, training, and leading of an outbound telesales team. Prior responsibility for P&L and experience/talent in dealing with external clients are essential. Successful candidates will have strong entrepreneurial spirit, proven leadership skills, high energy,
well-developed interpersonal, analytical and organizational skills, and the ability to work independently while effectively managing his/her team members both directly and remotely. Understanding of foreign cultures and fluency in foreign languages are assets.

Scope of Work:

• Direct and implement Call Center best practices.
• Effectively recruit, train, develop and motivate a team of in an outbound
  sales environment.
• Develop and execute Call Centre tactical plans, to ensure efficiency,
  productivity and profitability of new sales and renewal sales targets of
  each hotel program.
• Build a positive working atmosphere.
• Ensure adherence to Administration, Finance and HR policies and any new
  company policies which may be introduced from time to time.

Experience:

• Hotel Paid Loyalty Program (Experience is highly desirable)
• Call Centre Management (Experience is highly desirable)
• Management of sales agents in a fast-paced B2C telesales environment

Requirements:

• Conscientious, self-motivated and dedicated
• Ability to set targets and have achieved them
• Conscientious, self-motivated and dedicated
• High level of integrity and loyalty
• Motivational and positive attitude
• Skilled in making sales and sales techniques
• Ability to analyse data to spot trends and anomalies and act upon it
• Effective written and verbal communication skills.
• Strong inter-personal, analytical and organizational skills.
• A “hands-on” individual who is self-motivated and with an entrepreneurial
  spirit.
• Strong quantitative, analytical, and conflict resolution abilities.
• Ability to work in a very fast-faced environment, has high energy, and
  able to work with and implement change.
• Proficiency in all Microsoft Office products (Word, Excel, PowerPoint,
  Outlook).

Assets:

• Previous international work experience.
• Fluent in a second language (regional).
• Background within the hospitality, hotel and travel industry desirable.
• Knowledge of CRM technology.
• Prior proven track record work experience across multi-cultural
  environments within Asia is an advantage.
• We offer an attractive compensation package that includes base salary and
  generous incentives.

Please forward your full Resume to:

rickmana@clubhotel.com

(Kindly indicate current and expected salary and date available to work)

Please note only short-listed candidates will be contacted.